Support & Resources
Everything you need to succeed with Spwig
Documentation
Comprehensive guides, API references, and tutorials
Community Forum
Connect with other merchants, share tips, and get help
Video Tutorials
Step-by-step video guides for common tasks
Email Support
Reach out directly for complex issues
Frequently Asked Questions
Everything you need to know before making the switch.
Can I really replace all my WooCommerce plugins with Spwig?
Yes. Spwig includes everything that typically requires 10-15 WooCommerce plugins: SEO tools, multi-language translation, multi-currency, subscription billing, affiliate program, shipping management, email marketing, analytics, and more. No plugins needed, no conflicts to manage, no separate update schedules to worry about.
How does the 3-click migration work?
Our migration wizard connects to your existing WooCommerce store, analyzes your data, and transfers everything automatically: products, customers, orders, categories, images, and settings. Most stores complete migration in under an hour with just three steps: Connect, Review, Import. No technical skills required.
What hosting do I need?
Any standard Linux server with Docker support. If you are currently running WooCommerce, you can run Spwig. We provide complete setup documentation and the community forum can help with any questions. For AI features, an AI-capable CPU is preferred but not essential.
Do I need technical skills to self-host?
Basic server management skills are helpful, but our Docker setup makes deployment simple. If you have installed WordPress or WooCommerce before, you can handle Spwig. We provide detailed step-by-step guides, and our community forum is full of merchants who have successfully set up their stores.
What kind of support do I get?
Community support is free and open to everyone: comprehensive documentation, setup guides, troubleshooting resources, and an active community forum where merchants and developers help each other. For direct assistance with defined response times, Pro and Enterprise licence keys include priority email support.
What about updates and security?
All security and feature updates are free for everyone — Spwig is AGPL-3.0-or-later. Updates are delivered via Docker, so applying them is a single, tested package rather than the fifteen-plugin dance you get on WooCommerce. Pro and Enterprise licence keys don't change the update cadence; they add hosted services (hosted email, higher hosted-service rate limits) on top.
Do I need to pay for support?
No — paid support is optional. Spwig itself is free (AGPL-3.0), the source is on GitHub, and community support is free via the forum and GitHub Discussions. If you want defined response times and priority bug fixes, Pro and Enterprise licence keys include priority email support.
Can I still use my existing payment processor / shipping account?
Absolutely. Spwig integrates with your existing accounts: Stripe, PayPal, Square for payments; FedEx, UPS, USPS for shipping; SendGrid, Mailgun for email. You keep complete control. Our guided wizards make connecting your accounts quick and painless (typically 3-5 minutes per integration).
What happens after the launch offer ends?
Spwig is now released as free and open-source software under the AGPL-3.0-or-later licence. There is no launch offer to lock in — the Community edition is free forever and includes POS. Paid Pro and Enterprise editions unlock hosted email deliverability, higher hosted-service rate limits, priority support, and Enterprise SSO; hosted subscriptions handle infrastructure for you.
Still need help?
Can't find what you're looking for? Our community and support team are here to help.