سياسة الاسترجاع

1. Overview

Spwig's commerce platform is released as free and open-source software under the AGPL-3.0-or-later licence — the Community edition requires no purchase and has no refund concept. Point of Sale is included in every edition, also free. This policy covers the paid products we do offer:

• Pro and Enterprise edition licence keys (paid, renewable),
• Managed hosting subscriptions, and
• Marketplace add-ons.

2. Community Edition (Open Source)

The Spwig commerce platform is distributed under an open-source licence (AGPL-3.0-or-later; SDKs are Apache-2.0). The Community edition is free to download, install, and use. No purchase is required and no refund applies. See our Open Source page and the LICENSE for the terms of use.

3. Pro and Enterprise Edition Licence Keys

3.1 What You Are Buying

A Pro or Enterprise licence key activates additional feature flags (for example, hosted email gateway, higher hosted-service rate limits, priority support, Enterprise SSO) on the same open-source binary. The key does not grant additional software rights beyond the AGPL — it enables features gated at runtime. Point of Sale is included in the Community edition and does not require a paid licence.

3.2 Renewable, Not Perpetual

Pro and Enterprise licence keys are billed on a renewable basis (monthly or annually, depending on your plan). At expiration, a 14-day grace period applies before feature flags flip off; your data and store continue to operate on the Community edition thereafter.

3.3 No Refunds for the Current Billing Period

No refunds are provided for the current billing period after payment has been processed. When you cancel, your key remains valid until the end of the paid period. No further charges will be made after cancellation.

3.4 Licence Transfer

A licence key may be moved to a new installation UUID through a documented transfer flow. This transfer is not a refund; the paid term remains the same and continues on the new installation.

4. Managed Hosting Subscriptions

4.1 Billing and Cancellation

Hosted subscriptions are billed on a recurring basis (monthly or annually, depending on your plan). You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period.

4.2 No Refunds for the Current Billing Period

No refunds are provided for the current billing period after payment has been processed. When you cancel, your service remains active until the end of the paid period and no further charges will be made after cancellation.

4.3 Annual Subscriptions

If you are on an annual plan, cancellation takes effect at the end of the annual billing cycle. No partial refunds are provided for unused months within a paid annual term, other than as required by applicable consumer-protection law.

4.4 Introductory Discounts

Introductory discounts (for example, a first-month discount or a first-year discount) apply automatically to your initial billing cycle. Cancelling during an introductory period does not entitle you to a refund of amounts already paid.

5. Point of Sale (Included)

Spwig POS — terminal, customer display, offline mode, and hardware support — is included in every edition at no cost. There is no POS subscription and no refund concept applies.

6. Marketplace Add-Ons

Paid marketplace components are non-refundable once purchased and installed, other than as required by applicable consumer-protection law. Where a component is sold by a third-party developer, refund terms may additionally be governed by that developer's own policy.

7. Digital Delivery

All Spwig paid products are digital services. Licence keys are emailed immediately after purchase. Hosted environments are provisioned automatically upon payment confirmation. There is no physical shipping.

8. Exceptions

8.1 Duplicate Charges

If you are charged more than once for the same product due to a technical error, we will refund the duplicate charge in full. Please contact us at [email protected] with your order details.

8.2 Service Failure

If we materially fail to provide the hosted service you paid for (for example, prolonged outage attributable to us), we will consider service credits or prorated refunds at our discretion. Contact support to open a request.

8.3 Non-Excludable Rights

Nothing in this policy limits any statutory consumer rights that cannot be lawfully excluded under the laws of your jurisdiction. Where applicable law requires a refund or cooling-off period, those rights take precedence.

9. How to Contact Us

If you believe you are entitled to a refund under this policy, please contact us at:

• Email: [email protected]
• Subject line: Refund Request — [Your Order Number]

We will review your request and respond within 5 business days.

10. Changes to This Policy

Spwig may update this Refund Policy from time to time. The effective date at the top of this page indicates when it was last revised. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Governing Law

This policy is governed by the laws of Singapore, consistent with the Spwig Terms of Service.