Choose the level of support that's right for your business
| Feature | Community Support (Free) | Priority Support |
|---|---|---|
| Price | Included with license |
$49/year (Launch price, Regular: $99/year) |
| Platform Updates | Free forever | Free forever |
| Documentation | Full access | Full access |
| Community Forum | Full access | Full access |
| Bug Reporting | Can report bugs | Priority fixes |
| Installation Support | Self-service documentation | Direct assistance |
| Troubleshooting | Community help | Direct support |
| Configuration Issues | Community help | Direct support |
| Response Time | Community-based | 48-hour SLA |
(Keeps support scalable and affordable)
(Always free with your license)
A: No. Support is completely optional. Your license includes lifetime updates, full documentation, and community forum access. Only opt for Priority Support if you need direct assistance.
A: You can purchase Priority Support anytime you need it. It's available whenever you're ready.
A: Never. Updates are FREE forever with your license, regardless of support tier. We'll never hold updates hostage.
A: Absolutely. Cancel anytime. Your license and updates continue unaffected.
A: Support pricing increases to $99/year. Unlike license pricing (which locks in), support follows current pricing when you subscribe or renew.
A: We'll add higher support tiers (with faster response times and additional services) as demand grows. For now, Priority Support covers most merchant needs.
A: Priority Support will be available for purchase when Spwig launches in Q1 2026. You can register your interest now to be notified when it's available.
Register your interest for Spwig and decide on support later. Your license includes everything you need to succeed.
Register Interest